- Services of ESTEUROPE
The service of ESTEUROPE consists exclusively in the mediation of transport and organizational services (travel booking, hotel reservation, appointments with the clinic). ESTEUROPE is not a tour operator, the execution of booked trips is not part of their contractual obligations. Individual contracts are concluded with the tour operator, the airline, the hotel, Expedia and the clinic.
ESTEUROPE acts only as a mediator between the clinic and the customers. The medical treatment contracts are concluded directly between the client and the clinic. Therefore, liability on the part of medicalfly for claims regarding the provision of these treatments of the clinic and in particular for treatment errors is excluded. The operation, medical pre- and post-treatment as well as any other additional medical services are external services of the clinic, which are mediated by ESTEUROPE only.
The information, such as prices, travel times, etc. are based solely on information provided by the responsible service providers. The fulfillment of the mediated service as such is not part of the contractual obligations of medicalfly. Therefore, there is no liability on the part of medicalfly for the proper provision of services by the service provider.
With signed order confirmation, a contract is concluded between the mediator ESTEUROPE and the customer. A down payment of € 250.00 is required to confirm the date of surgery for a hair, beard or eyebrow transplantation. Once the money has been deposited into our account, the travel documents will be sent by e-mail or by post. The amount paid will be deducted from the total amount, so the balance is to be paid locally in the clinic / hospital.
- Resignation and Transfer
In case of withdrawal from the contract the costs will be charged according to the respective conditions of the airline, the hotel and the clinic.
If an already confirmed trip is to be rebooked, this is associated with a processing fee of € 50.00.
If the customer is in default of payment, the agent may withdraw from the contract and claim damages for non-performance by the customer.
If the customer withdraws from his journey, the amount of the then resulting costs depends on the respective conditions of the airline, the hotel or the clinic. The rebooking of an already confirmed trip is only possible by withdrawing from the booked and re-booking another trip at the same time. Any costs for rebooking or partial travel reimbursements depend on the hotel, airline or clinic conditions. For the change of booking up to 30 days before departure the agent will charge a processing fee of 50,00 Euro per person. In case of late payment by the customer, the agent can withdraw from the contract and demand compensation from the customer for non-performance.
- Entry Requirements
The customer is obliged to inquire about the entry and exit regulations of Turkey. The agent is not liable for late acquisition of the visa.
- Cancellation Costs for the placement activity
For our brokerage we charge you no costs for the treatment. If there is a cancellation of the customer, you will be charged 150,00 € processing costs. If the journey is not started by the customer without justification, there will be a cancellation fee of 500,00 €, as costs incurred in Turkey have to be covered.
- Resignation from the operation
Of course, you can always cancel the intended operation in Turkey at any time. However, in this case, you must pay us a cancellation fee (see No. 5).
If flights, hotels or clinic services have already been booked as binding, we may point out to you that additional costs will be incurred by the service providers, the amount of which we have no control over.
The cancellation must be done in writing by mail or e-mail
The information on flight, transfer and hotel accommodation are based solely on the information provided by the appropriate service providers. The agent is therefore liable only for the careful selection of the service providers and the contractual disclosure of information. Liability in connection with the provision of medical services in the clinic is excluded. The decision to conclude a contract with the clinic and the type of medical treatment is the sole responsibility of the customer. If, as a result of the statutory provisions, the intermediary has to pay for damages caused by slight negligence in accordance with these conditions, the intermediary shall be liable. The liability exists only in the case of breach of essential contractual obligations as well as cardinal obligations and is limited to foreseeable typical damage upon conclusion of the contract. This limitation does not apply to injury to life, limb and health. Insofar as the damage is covered by an insurance taken out by the customer for the person concerned, the intermediary shall only be liable for any associated disadvantages of the customer. The contractual liability for damages that are not physical damage is limited to three times the travel price, as far as damage of the customer was neither deliberately nor grossly negligently brought about or if the agent is responsible for a damage caused to the customer solely because of a fault of a service provider. Liability for breakdowns, in connection with services, which are only mediated as external services is excluded. This also applies and in particular for a Medical treatment error.
- Further obligations of the customer during the transport (esp. Flight)
Please note that the terms and conditions of each in the service description
named service providers, in particular airlines, may
Particular attention must be paid to information in flight tickets, in particular to indications of compliance with check-in times, and, in particular for special and charter flights, the obligation to have the return, return and onward flights reconfirmed by the airline within a specified deadline. In the event of non-compliance with such obligations, you are at risk of losing your claim to carriage without being entitled to (partial) reimbursement of the travel price. In the event of loss of luggage or damage to luggage, an immediate notification to the airline is required under national and international regulations. Without these threatens the loss of compensation claims.
If it comes to a court decision, İzmir is agreed as the place of jurisdiction.